Will tickets stay at the currently advertised prices for the duration of the festival?
Our ticket prices are on sale and priced for advanced purchase - this allows people to take advantage of lower prices that otherwise would be charged 'on the gate' - i.e. if you were to leave it until the day itself and simply turn up to pay.
Prices on the gate will be significantly higher. See the 'Ticketing Details' tab for more information...
So SAVE MONEY - buy in advance!
How do I know my booking has been successful?
Once you have selected your tickets and entered your card details, you will be taken to the final stage of your booking which confirms if your booking has been successful or not.
Once a booking is completed you will receive an ‘e-ticket’ immediately to your email address – SO PLEASE MAKE SURE YOUR E-MAIL ADDRESS IS CORRECT.
The e-ticket contains a unique reference – made up of numbers and letters; please keep this safe.
Simply print off your e-ticket and bring it with you on the day. Do not make extra copies as our security systems will not let anyone through once the ticket has been fully scanned.
In the case of any queries – or if you don’t receive your e-ticket, please email
tickets@stocktonweekender.co.uk with your name, and address and
Failed Booking in the email’s subject matter. Please include your booking reference.
Why do I need a booking reference?
Your booking reference is the final stage in confirming that your booking has completed and uniquely identifies your booking should you have a query on it. By quoting this number and your surname in any correspondence that you have with your Stockton Weekender tickets, we can swiftly trace your booking and answer any questions that you may have.
You will receive a unique booking reference for every booking that you make with The Stockton Weekender, which you will need to retain should a query arise.
Booking Fees
There are a number of fees and charges that may occur – depending on how you buy your tickets…
Online sales incur a transaction fee scaled depending on the value of your total transaction – these fees are stated in our ‘terms and conditions’ section.
Telephone sales don’t incur a transaction fee - but will incur a card booking fee of 50p to cover commission charges made to us by our card services provider.
In person sales at our box office in Green Dragon Studios won’t incur any charges for cash sales but will if you are paying by card.
PLEASE NOTE: this information relates to direct purchases from Tees Music Alliance through our Stockton Weekender site. Tickets purchased from external re-sellers may incur charges calculated differently to the above.
Why do you charge a booking fee?
The modest booking fee is collected by the company which provides our box office facilities; this is their only income and it enables them to provide our customers with a safe and secure service.
Do you mail my tickets to me?
Not usually, we will email tickets to you wherever possible.
If you are buying tickets over the telephone - and you don’t have e-mail access - we can print and post your tickets to you; however, this will incur an additional £1.50 handling and P&P charge.
If you buy your tickets in person – and you don’t have e-mail access - we can print your tickets at the box office for you to take away.
Where tickets need to be collected, they must be collected by the cardholder that made the booking who will need to present the card used and sign for the tickets on collection.
Which payment methods do you accept?
We accept Visa, Delta, Electron, Mastercard and Maestro cards for online and telephone sales.
We accept all of the above – plus cash – at our box office in Green Dragon Studios.
How quickly is money charged to my credit/debit card?
Your card is charged by us as soon as your tickets are purchased, however it can take up to 7 days for the money to be debited from your account.
What does my ticket cover?
A single ticket will admit you into the main music arena and also into the festival cabaret tent and events at The Georgian Theatre - at no additional cost, but subject to capacity.
PLEASE NOTE: Some of the smaller venues may fill up and there may be queueing at peak times - especially in the cabaret tent.
How do I get my wristband?
Tickets for the Stockton Weekender must be exchanged for a festival wristband. There will be no admittance to the festival site without a valid wristband. Tickets are to be exchanged for wristbands at the entrance to the main Stockton Weekender site. The wristband exchange will open approximately 30 minutes before the first act is due on stage on Saturday and Sunday.
The ticket holder must be present at the wristband exchange point. Under no circumstances can you collect wristbands on behalf of other ticket holders.
Please arrive at the opening of the wristband exchange to allow enough time to collect a wristband before performances begin. No duplicate tickets will be issued for lost tickets.
In order to facilitate the security, safety and comfort of all guests, all venues reserve the right to refuse admission and / or conduct appropriate searches. Admission is at the ticket holder's risk. The promoter and the individual venues shall not be held liable for any loss, injury or damage sustained within their premises.
The event age restriction is 14+ years for full ticket holders. Management reserve the right to check ID, so if you look younger than 14 years old, please make sure you bring valid photo ID (also see below...).
I'm over 14 but look younger so I'll need to bring ID - what do I need to bring?
Aha! Not a problem... bring either...
1) Your passport or
2) Your birth certificate PLUS another form of ID with your name and photo on it or
3) A parent / guardian - who will be asked to sign a simple form declaring your age
Disabled Access & Facilities
Please find out more HERE
Can I bring my own food & drink?
There will be a range of quality food outlets on site - including vegetarian options and tea / coffee; in addition we run our own bar serving cold draught and a range of other drinks; soft and alcoholic. Stockton town centre is within walking distance, offering a wide range of additional options.
For licensing reasons we cannot permit any alcohol to be brought into or taken out of the site; it is illegal for us to do so. To support this position, we are required to conduct searches at the gate - we will only permit entry with unopened soft drinks in plastic bottles; we will need to check to ensure the seal is unbroken before allowing in.
Whilst we don't object to you bringing your own food, please bear in mind that your picnic will be subject to a search; causing delays for you and the people behind you in the queue!
I'm thinking of popping down on my bike and bringing my dog along for the day; is that OK?
You'll need to park your bicycle off site securely; please remember to bring a lock.
Sadly we have a strict no dogs allowed policy (except of course guide dogs). We've had some bad experiences with dogs in recent years - otherwise placid animals have become spooked by the loud noises and other festival goings on - causing distress to the animal and, on occasion, to other people trying to enjoy the festival. Sorry.
It's Summer but the rain hasn't stopped in 3 months! Will the festival still go ahead? And if it's cancelled will I get a refund?
The British weather is an unpredictable beast. Fortunately the event site is mostly hard standing and quick to drain. The only reason we would call off the event would be for crowd safety reasons – usually associated with extreme weather e.g. lightning storms.
Most of the events up and down the country that have been cancelled have had to do so because of access / car parking
issues. Ours is an urban festival, using existing roads, car-parks and day to day infrastructure – so the likelihood of them being affected is quite low.
Of course, if the unexpected does happen and we cancel; then refunds will be issued.
We'd recommend checking the weather forcast before setting off and dressing appropriately.
Camping
By popular demand our campsite is returning... Camping tickets now include car parking - but please remember to request a parking pass so that we can ensure your spoace is booked...
The Stockton Weekender campsite is a short walk (10 mins) from the main festival arena.
The campsite will open on Friday 26th July from 12pm and close on Monday 29th July at 12pm.
The campsite address is:
Princeton Drive,
Stockton-on-Tees,
TS17 6PY
The site is located between Durham University Queens Campus and Tees Barrage. The site will be fully fenced with 24 hour security and toilets / washing facilities.
Camper Vans and caravans are welcome - but please note, we don't have 'hook up' to power and water.
Stockton Weekender cannot be held responsible for any loss / damage to vehicles, tents or their contents - so please take steps to ensure the security of your belongings.
A separate information sheet detailing the site rules will be sent out with all camping bookings.
Other Accommodation
If we can't tempt you with our riverside campsite; then take a look HERE to see what's on offer within a short travelling distance of Stockton Weekender
Getting Here
If you're travelling from outside of the Stockton-on-Tees area - or need assistance finding reliable transport once you've arrived for your visit; please click HERE
Performing at the Stockton Weekender
We get many enquiries from performers - to find out more; please click HERE
